Returns Policy

Considering the personalised nature of our products, refunds will only be offered in the following circumstances:

• Item arrived after the occasion that is was ordered for (This only applies to orders placed a minimum of 2 weeks prior to the occasion. For more information on this please see our shipping policy)
• Item arrived damaged and a replacement will result in the candle being late for the occasion it was intended for

Should your candle get damaged in transport, we are happy to replace it. All you need to do is contact us here with photos of the damage caused. We will also fast track your order to try and have your candle with you in time for the desired occasion

Candles will not be eligible for return or refund after the date of the occasion has passed irrespective of damage.